FREQUENTLY ASKED QUESTIONS
You asked Davis Painting and we answered!
Starting a home or business improvement project can feel stressful, with many questions and concerns. Over the past decade, we’ve seen and done it all. Below are the most frequent questions our customers thoughtfully brought to our attention. Our team will update this list as new questions arise, easing your mind as we attempt to earn your business and provide the white glove customer service we’ve been known for!
We always ask that you do your absolute best to remove everything from the walls for your interior painting project as well as rugs, drapes, carpets, and furniture. If you need help moving large furniture items, our crew is happy to do so if you provide written permission (an email will also work).
While we do not have a Color Specialist on staff, ask us about receiving a free virtual color consultation from our friends at Sherwin-Williams. We also recommend heading into your local Sherwin-Williams or Benjamin Moore store and speaking with one of their professionals.
Sherwin-Williams and Benjamin Moore are the only brands covered in our 5 year warranty.
Yes, our project manager can color-match your previous paint with one of the brands covered under our warranty.
At the time of your estimate, please refer to the customized sheen link that your Project Manager provided! We need to have your color, code, and sheen prior to your job being started.
Yes, our deposit is 50% of the total job cost. We cover the costs of all the materials before the work is completed as we’re as invested in making your project look amazing just as you’re invested in us providing you excellent service. The deposit is due at the time of scheduling and will be the only thing that secures your date and crew.
Final payment is due upon completion of the job when you’ve signed off with our project manager.
We leave that up to you! Someone will need to be there to allow our crew access, check-in at the end of the day, and meet with our project manager at the time of completion. The exception here is if we’re painting your doors. We always ask for someone to be home as the door will need to be kept open for 2 hours after painting for adequate dry time.
We only accept cash, checks, electronic ACH, and credit cards. If you are paying via check or cash, please speak with our office manager to schedule a time for the project manager to pick those up for you. If you are paying by credit card, there is a 4% processing fee passed on to us from the credit card companies. Please let us know so we can adjust the invoice accordingly. At this time, we do not take Venmo.
Depending on the type of job and the weather, our crew will arrive between 7:30 and 8:30 am to begin your project. If a crew is delayed, we will do our best to notify you with as much notice as possible.
We advise 4 hours before you can touch the walls, but suggest waiting 12 hours before you can move things back into the rooms.Â
We always send our estimator out to provide you with a complete and accurate estimate of the cost of the project. Our estimates are free and good for 90 days.